DISCLAIMER
We try to ensure that all of the information on our website is correct but cannot guarantee that our website is completely free from errors.  The images of our carpet templates are for illustration purposes only, although most are correct, there may be a few sets that differ from the actual product shown on the website.  If you have any questions about any of the mats or fixings on the mats, please do not hesitate to contact us.  Please note that we only supply fixings for the actual mats.

ORDERS
As most of our mats are made to order, full payment will be taken from your account before your order can actually be processed.  An automatic order confirmation will be sent to the email address you provide us when placing your order (please make sure the correct email address is entered), if you do not receive an order confirmation email, please contact us and we will send you one through.  We do recommend that you check all information on the confirmation email to make sure the correct colour / edging has been ordered as if we are contacted within 24 hours, there is no problem in us amending the order for you.

DELIVERY TIMES
We have a huge selection of car mats on offer for a large number of vehicles.  We do aim to deliver your mats within 5 – 7 working days, although due to the amount of different carpet ranges, colours, trim types and trim colours we have on offer, most of our mats are made to order and for this reason, we do ask that you allow up to 12 working days for delivery of your mats!

SECURITY
Car Mats UK work with Sage Pay to make sure any information entered when placing your order is encrypted, which means that when an attempt is made to intercept any information, the person would only see it in its encrypted form.

CANCELLATION, RETURNS, FAULTY PRODUCTS
You can return the mats to us (non-customised mats only) anytime up until the end of the seventh working day from receipt of the goods but we must be notified by email, we do charge a 30% re-stocking fee as most of our mats are made to order.  Any items need to be returned in the original packaging, unused and also at your own cost. Please note we do not accept returns on customised mats - which do include selecting a different colour or trim to the colour of the mat you have ordered or a different trim type (cloth trim is the default colour).  Heel pads are sewn onto each drivers mat in a standard position for the particular mat.  We do not guarantee an exact colour match to the interior of your car.

Returning item due to a fault:  If there is a problem with the mats received, please call or email us at info@carmats.co.uk and we will sort the problem out for you.  We will need to see a photograph of the problem in question, so we can rectify it for you.

Returning mats due to the wrong vehicle being selected or wrong colour carpet or trim being ordered:  We do ask that you take a few minutes to check your order confirmation email as if anything has been ordered incorrectly, we can change it for you - as long as the item has not been shipped - or is not ready to be shipped.  If your mats have already been shipped, you will have to return the mats to us and pay the postage charge to send the mats back out to you again, we do charge a 30% re-stocking fee if the mistake was not made from our end.  If you have customised your mats (by changing the trim type or colour from the default colour), you may have to pay for another set of mats as it is unlikely the mats will be able to be sold on again.

Returning mats as you no longer require them:  If your mats have not been shipped or have not been cut and are ready to be shipped, there is no problem in cancelling the order, if they have been cut and you have not cancelled in time, we may have to charge a re-stocking fee.  If you have ordered your mats with matching cloth binding, there is no problem returning your mats, you will have to pay the return postage, as well as a 30% restocking fee, as this will cover and postage fees that have been paid by us (which are initially free).  Please note, we so not accept returns of customised mats (which include a change of trim colour) as the mats have specifically been made for you so we will not be able to sell them on again.

Please Note: Be careful when ordering mats which have been customised (mats with a different coloured trim to the actual mat are considered as customised mats), these mats have been made specifically for you and if ordered incorrectly, can not be returned as they are a special order and it is unlikely we will be able to sell them again.  Our red, pink and blue carpets and also the Prestige range are classed as special orders and these do not follow the distance selling regulations, so please be careful when ordering.

The selection tool on the customization page - which changes when different carpet colours / trims are selected - is for illustration purposes only, this is not the exact mat you will receive and colours shown may not be the same as shown in the selection tool.  This is only to give you a rough idea of how your mats will look.